IT Support

We take care of all your IT worries, so you can focus on getting your work done. We have a service desk of technicians, with availability tailored to your requirements, able to resolve many issues there and then, on the spot.

Our team can remotely access servers and user workstations when you need us to, to troubleshoot and run diagnostics. The remote agent can also be installed on mobile workers laptops – this allows us to monitor distributed working environments – and provide support for mobile users whilst they are on the road, or even overseas. We also offer technician site visits, for user training, general troubleshooting and jobs where you prefer the work to be done at your site.

Our system monitors and reports on the health of your internal network and networked devices. This tells us straight away when problems occur, so that we can get them fixed before they become a problem for you.
The remote agent includes Endpoint antivirus software. Endpoint delivers integrated anti-virus, client-side anti-spam, anti-malware, personal firewall and host intrusion prevention for Windows desktops, laptops and servers. It is fully integrated into our monitoring platform.Monthly management reports can be supplied with information on issues, support call activity and key network data. Support response times are guaranteed by service level agreements. Review meetings are carried out to provide technical consultation and strategic planning for the best use of current and potentially available technology.

Outsourcing IT support to us is cost-effective for your business, with benefits from economies-of-scale available. We support organisations from a wide variety of sectors, including engineering, manufacturing, charities and not-for-profits, business services, legal services and education providers.

To find out how you can benefit from our services, e-mail us at enquiries@serveline.co.uk

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