Co-managed IT services

Is your internal IT department lagging behind?

For small to mid-sized businesses, the IT world can sometimes seem like an insurmountable mountain. Between cybersecurity threats, outdated hardware, and rigid service contracts, finding the right IT support can feel like a daunting task. Don't let these issues keep you up at night; there's a way to bridge the gaps in your internal IT department.

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‍Discover the power of co-managed IT services

Co-managed IT is not just a trendy term. It's the solution to all the tech troubles plaguing businesses like yours today. Imagine having a dedicated team ready to tackle your IT issues, but still retaining control over your internal processes. It's the best of both worlds: the expertise of outsourced specialists, combined with the familiarity of your in-house team.

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What is co-managed IT?

The co-managed IT service model offers a partnership between an organisation’s internal IT team and an external managed service provider. It's not about replacing what is already working; it's about enhancing it.

Co-managed IT services provide the extra support your internal department may need. Whether it’s filling skill gaps, ensuring on-site security, or keeping up with the latest technology trends, co-managed services adapt to your unique business needs.

Introducing Serveline's co managed IT services

Here at Serveline, we pride ourselves on understanding more than just tech. We get to know your business goals, offering bespoke services tailored to each client. Working alongside your existing IT team, our approach ensures seamless integration, allowing you to benefit from co managed IT services without the hurdles of completely outsourcing.

With over 230 years of combined experience, our Microsoft certified engineers specialise in modern solutions, ensuring your business stays ahead of the curve.

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Why choose us for your co-managed IT needs?

• Customer-centric approach: We’re proactive, always looking to engage with our clients at all levels, from management to end-users.
• Technical expertise: Our advanced technical skillset and specialisation in Microsoft cloud solutions and services stand unmatched.
• Transparent & flexible: We pride ourselves on transparent costs and flexible services, ensuring you only pay for what you truly need.
• Quick resolutions: No more waiting around; our helpdesk resources resolve issues in real-time.
• UK-based support: Tired of overseas helplines? Our support is proudly UK-based, ensuring familiarity and a higher level of service.

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Real stories of impact

Several companies like yours have experienced the Serveline difference. From professional services to education, our expertise has transformed IT support for a variety of industries.

Our track record? An impressive 94% SLA compliance rate achieved from nearly 6000 tickets. With dedicated account managers that provide invaluable input at board meetings, we don't just serve; we partner.

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Ready to elevate your IT support?

Don’t let IT challenges hinder your progress. Allow us to bridge the gap between your internal IT department and the expertise of a dedicated service provider.

If you're ready to experience the efficiency, cost-reduction, and regular customer engagement that comes with our co-managed IT support, get in touch. Your business deserves nothing but the best.