Managed IT Services birmingham

5.0

Experience with 400+ Companies

· ATTENTION: Birmingham EXECUTIVES

Is your IT support slowing you down?

Technology drives business operations today. If there are recurring hiccups in your IT, UNDOUBTEDLY, it's taking a toll on your organisation. What this means is, you can't afford to go on without a team of proactive IT experts.
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When you need IT support, you need it immediately, not after one full working day! When you call for support, you're not hoping for a ticket number, you want solutions!
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Several organisations in Birmingham have found themselves tied down with IT companies that onboard, then forget about them. And let's not forget the spiraling costs associated with external support. You deserve much more...

Desktop and server support

Our proactive approach to IT support means we monitor and manage your systems to prevent issues before they arise, and ensure minimal disruptions if they do.

Microsoft 365 and Azure

Navigate the cloud with ease. Our Microsoft 365 and Azure expertise means your business can leverage the cloud for efficiency, scalability, and flexibility.

Cybersecurity and more

In an era where data breaches can cripple a business, our cybersecurity solutions are a shield, guarding your business against digital threats.

EMBRACE BETTER IT SUPPORT

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Technology should boost your business, we make IT happen!

At Serveline IT, we've mastered the art of delivering IT services that not only fix current issues but also prevent future problems. Businesses across the UK applaud our quick response times, and our ability to stay down to earth in the way we discuss technical issues.

We're not just another IT provider; we're your IT partner, deeply invested in your success. Our proactive approach means we're always ahead of potential issues, ensuring your IT systems are not just functional but optimal.

We understand that trust is earned, and we do so by consistently demonstrating our commitment to your business's unique needs, offering transparent costs and a service that's tailored to you.

230+

years of combined experience

Benefit from the collective expertise of over 20 experienced hands working to keep your business IT functioning smoothly.

94%

IT issues resolved within SLA

Of about 6000 tickets, we have resolved 94% within our service-level agreement. What's more, we're actively working on beating this record daily!

EXPERIENCE tOP-NOTCH IT Support in Birmingham

Ten reasons Serveline is the best choice for your IT needs...

Explore the top 10 reasons that set us apart from other service providers in the region with unmatched expertise, commitment, and guarantees.

Near-instant issue resolution

At Serveline, rather than issue tickets, we resolve issues in real time. This ensures quick resolution and unhindered operations.

Tier 3 technicians handle your support requests

Second-rate technicians costing you time? We guarantee tier 3 expertise for your critical issues, only the best handling your biggest challenges.

Under 30-minutes response times

When issues arise, you need support FAST. We guarantee a response from your dedicated account manager in less than 30 minutes or you'll get two days of free service as compensation.

24/7 emergency support

When something goes wrong after work hours, including a cybersecurity incident, we guarantee an emergency response in less than one hour to save the situation.

Root cause analysis for all IT disruptions

We don't just treat symptoms. By performing a root cause analysis for all resolved incidents, we prevent future headaches and break the IT problem cycle.

Flexible service packages, customisable SLAs

Customise your service level agreements and adjust your service packages monthly with no penalty. If our scaling advice is incorrect, you'll get the correctly scaled service free for one month.

Remote work setup within 24 hours

Our remote work setup is guaranteed within 24 hours of your request. If we exceed this, receive an additional month of tailored support for remote work efficiency for free.

Direct access to our CEO

Enjoy direct access to our owner for strategic consulting twice a year. If missed, we schedule an additional session plus a strategic IT planning workshop free.

Extended hardware lifespan

We provide annual hardware optimization reviews and warranty coverage for up to 5 years. If hardware fails prematurely, we replace it and extend maintenance service by 2 months for free.

No hidden fees, no unwarranted extra charges

Virus or hack clearups? System recovery from backups? We assure you of no extra charges for these essential services, all aready included in our standard charges.

· Testimonials

See what our clients have to say about us...

Racing Planet UK

A first class company to deal with. Our IT support, phones, server, cloud and back-ups are all looked after by Serveline and have been for over 5 years now. Any issue we have is dealt with efficiently and having the one company look after everything IT related gives us peace of mind and allows us to just carry on with our business.

Andrea Sigley

We have been with Serveline for many years now and every single member of staff goes above and beyond to settle any issues we come up against. I cannot recommend this company enough, they are wonderful and we will be employing their services for many years to come.

Displayways Production

Displayways has now been a client of Serveline for approximately 1 year now and I can honestly say that they are an incredibly professional business to work with. Their helpful and friendly support staff have got us out of number of issues, and when we need new kit or advice they always give us options that helps us to spend less but still get us the best results. We at Displayways would highly recommend Serveline for all IT solutions of all types of businesses. Thank you Serveline.

Peter Blackburn

As a small business centred around running a local authority outdoor education centre, we greatly value the service offered by Serveline in establishing and overseeing a modern networking software platform. Friendly, flexible, responsive and fair are all characteristics they have and much different from the normal experience with modern digitally based firms. I recommend them highly.

Alan Beechey

I have worked within IT/communications throughout my working career until I started this role. This was my first introduction with Serveline and I've been impressed and never let down throughout my dealings with them. It's nice to be a name and a person not just a source of income and its rare that a company wants to make the solution work not just deliver a project. I would use Serveline in any company i worked at!

Richard Edginton

Serveline has managed our IT support requirements for a couple of years now and provide a very professional service, responding to support requests in a timely manner. Would highly recommend. EDG Security Ltd

Based in Birmingham? Take advantage of these exclusive offers...

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Free initial consultation

Begin your journey with a FREE one-on-one conversation. This is our chance to understand your business, its challenges, and help you discover how our services can be of help.

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Free vulnerability assessment

The security of your business assets is paramount. We'll provide you with a FREE in-depth analysis of potential vulnerabilities in your IT infrastructure.

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Free support onboarding

Transitioning to a new IT support provider can be overwhelming, but not with us. Our team ensures a seamless switch with hands-on support, guiding you every step of the way.

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EXPERIENCE tOP-NOTCH IT Support in Birmingham

What you get when you choose Serveline...

By partnering with Serveline for your managed IT services, your business can benefit from our solutions tailored to boost your business efficiency and keep your operations running smoothly.

Tailored solutions

Our approach to IT support is as unique as your business. We craft bespoke IT support packages, finely tuned to the heartbeat of your company, ensuring that every click resonates with efficiency.

Rapid support

When IT issues arise, our quick-response support ensures minimal disruption to your operations. We provide the exact solutions you need at the time you need them.

Strategic consultancy

Your IT should align with your business goals. Our consultancy services provide the tailored strategies needed to ensure your IT infrastructure supports your long-term vision.

Proactive monitoring

Our proactive system monitoring is the crystal ball of IT support. We keep a watchful eye on your tech infrastructure, preempting issues and ensuring seamless operations.

Seamless connectivity

We ensure your network and connectivity services are robust and reliable, keeping your business connected and operational for optimal performance in a hyper-connected world.

Robust security

In an age where digital threats are evolving rapidly, our cybersecurity services offer robust protection for your data and IT infrastructure, keeping you ahead of potential risks.

Talk to us

· Testimonials

Hear from others who have benefitted from our services...

Riley Daniels

Serveline has been great, they updated our IT systems and they work much better now, and they were a lifesaver during the lockdown.😊

John Kawecki

Serveline has been our IT support provider for many years and I would highly recommend them. As a domestic abuse charity, it is vital that our IT and communications are robust and reliable and Serveline has never let us down.

Richard Daly

Serveline looks after my server, phones and IT support. They are very knowledgeable and quick to respond. They are also proactive in looking for cost reductions so I highly recommend these guys.

Luke Bartlett

Everyone at Serveline is extremely knowledgeable in their field and friendly/approachable at all times. Would recommend them to any business (large or small) looking for a reliable IT supplier.

Matt Pickett

These guys have been providing IT support to my business for 3 years and have never let me down and always provided fantastic service 👍

Get your free consultation

OUR PROMISE

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We'll empower your business with expert IT solutions

Your search for an exceptional IT service ends here. At Serveline, we not only understand the intricacies of IT but also the unique challenges your business faces. Our approach is not about quick fixes; it's about building long-term solutions that evolve with your business.

With testimonials from satisfied clients across various industries, our track record speaks for itself. From robust cybersecurity to cutting-edge cloud solutions, our expertise is your advantage in a digital world.

We're not just your service provider; we're your IT partner, dedicated to ensuring your business thrives.

READY FOR IT TRANSFORMATION?

Are you ready for IT support that never lets you down?

Our emphasis on your organisation's unique needs (rather than re-selling software) sets us apart. With us, you're getting a partner that goes the extra mile, with a smile and a great attitude (our clients always echo this to us). Ready to get the support you deserve?

Talk to us

Fill out the form to get our free IT consultation and vulnerability assessment

We're offering a no-strings-attached consultation (alongside a complimentary vulnerability assessment) with an expert from our team.

Together, we'll explore your current IT challenges and discuss the most efficient solutions.

Contact us

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We solve your company's IT issues—FAST.

Is your IT support slowing you down?

Desktop and server support

Microsoft 365 and Azure

Cybersecurity and more

Technology should boost your business, we make IT happen!

230+

years of combined experience

94%

IT issues resolved within SLA

Ten reasons Serveline is the best choice for your IT needs...

Near-instant issue resolution

Tier 3 technicians handle your support requests

Under 30-minutes response times

24/7 emergency support

Root cause analysis for all IT disruptions

Flexible service packages, customisable SLAs

Remote work setup within 24 hours

Direct access to our CEO

Extended hardware lifespan

No hidden fees, no unwarranted extra charges

See what our clients have to say about us...

Based in Birmingham? Take advantage of these exclusive offers...

Free initial consultation

Free vulnerability assessment

Free support onboarding

What you get when you choose Serveline...

Tailored solutions

Rapid support

Strategic consultancy

Proactive monitoring

Seamless connectivity

Robust security

Hear from others who have benefitted from our services...

We'll empower your business with expert IT solutions

Are you ready for IT support that never lets you down?

Fill out the form to get our free IT consultation and vulnerability assessment

Contact us

We can make IT your competitive advantage, want to see how?

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