The Certifications Behind Serveline’s Trusted IT Support

When choosing an IT support provider, trust isn’t just earned through promises — it’s built on proven credentials. At Serveline, our certifications and accreditations reflect our commitment to delivering secure, modern, and reliable IT services tailored for UK businesses. Here’s what our qualifications mean for you.

Microsoft Gold Partner: Excellence in Microsoft Technologies

As a Microsoft Gold Partner, Serveline has reached the highest level of competency in the Microsoft Partner Network. This status is only awarded to companies that demonstrate:

• Deep technical expertise
  
• Proven client success stories
  
• Ongoing staff certifications in Microsoft solutions
  

For your business, this means we’re equipped to manage everything from Microsoft 365 and Azure to modern workplace migrations and cloud security—all to a gold-standard level of excellence.

Microsoft Modern Workplace Partner: Enabling Smarter Work

In 2022, we also became a Microsoft Modern Workplace Partner. This recognition shows that we’re not just keeping up with the latest digital transformation tools—we’re helping businesses embrace them.

We help SMEs unlock productivity with solutions like Microsoft Teams, OneDrive, SharePoint, and enhanced endpoint security. If your business is looking to support hybrid work or boost collaboration, you’ll benefit from our modern, forward-thinking approach.

IASME Gold Accreditation: Going Beyond the Basics

We didn’t stop at the basics. In the same year, Serveline earned the IASME Gold Accreditation — a more advanced certification that builds on Cyber Essentials. It demonstrates our commitment to:

• GDPR compliance
• Business continuity
• Risk management
• Staff training and awareness
• Information security policies

IASME Gold offers a broader assurance of our security practices, particularly valuable for clients in regulated industries such as finance, legal, and healthcare.

Cyber Essentials Plus: Certified Cyber Security, Independently Verified

‍Cyber security is a critical concern for every business—and at Serveline, we don’t leave anything to chance. That’s why we’ve achieved Cyber Essentials Plus, the enhanced level of the UK government-backed Cyber Essentials scheme.

While the standard Cyber Essentials certification is based on self-assessment, Cyber Essentials Plus involves independent, hands-on technical verification by a qualified assessor. This certification confirms that our security controls are not only in place—but also tested and proven to defend against common cyber threats.

It covers key areas such as:

• Secure configuration of devices and systems
• Strong access controls and user permissions
• Robust malware and antivirus protection
• Effective patch management and software updates
• Firewalls and internet boundary defences

For your organisation, Cyber Essentials Plus offers greater assurance that you're working with an IT provider who actively protects its infrastructure—and, by extension, yours. It’s particularly valuable if you handle sensitive data, operate in regulated sectors, or need to demonstrate cyber resilience to clients, partners, or insurers.

ISO 27001: Certified Commitment to Information Security

‍At Serveline, safeguarding your data isn’t an afterthought—it’s a core principle. That’s why we’re proud to hold ISO 27001 certification, the globally recognised standard for Information Security Management Systems (ISMS).

This certification proves that we have a robust, continually improving framework in place to manage and protect your information. It covers key areas such as:

• Data confidentiality, integrity, and availability
• Risk assessment and mitigation
• Access controls and incident response
• Ongoing monitoring and internal security audits

For your business, this means every precaution is taken to secure your systems and data—meeting the highest standards of information security governance. Whether you're concerned about regulatory compliance, client trust, or cyber resilience, ISO 27001 ensures you're working with a provider that takes security seriously.

ISO 9001: Quality You Can Measure

‍Delivering consistent, high-quality service isn’t just our objective—it’s something we’re formally certified for. ISO 9001 is the internationally recognised standard for Quality Management Systems, and achieving this accreditation means our internal processes are optimised for excellence.

This certification ensures we maintain:

• A customer-focused approach
• Clear, repeatable service delivery processes
• Continuous improvement culture
• Measurable performance standards

For our clients, ISO 9001 means fewer surprises, more accountability, and dependable outcomes. You can rely on Serveline to provide IT solutions that are not only effective—but also scalable, consistent, and backed by a strong commitment to quality.

Why These Accreditations Should Matter to You

Partnering with an IT provider that holds multiple high-level certifications ensures you’re not leaving your business-critical systems to chance. At Serveline, our qualifications reflect more than technical capability—they represent:

• Peace of mind knowing your IT partner follows recognised best practices
• Faster, more secure implementations thanks to up-to-date training
• Stronger protection against cyber threats and data breaches
• Future-ready technology from a trusted, accredited provider

Final Thoughts

Whether you're a growing SME or an established business in need of reliable IT support, Serveline’s certifications are proof that we take your success seriously. With over 14 years of experience, 230 years of combined team expertise, and industry-recognised accreditations, we're not just here to fix problems—we’re here to help your business thrive.

Need IT support you can trust? Get in touch with us and experience certified peace of mind.

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