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SOC as a service is becoming a go-to solution for businesses that want to improve their cybersecurity without building an in-house SOC. With growing cyber threats and strict compliance requirements, many companies are turning to SOC as a service providers for help. In this blog, you'll learn what SOC as a service really means, how it works, and what to avoid when choosing a provider. We'll also cover the benefits, key features, and practical steps to get started.
What SOC as a service means for your business
SOC as a service (SOCaaS) is a managed security model where a third-party provider monitors your systems for threats. Instead of building a full security operations center (SOC) in-house, you outsource it to experts who handle detection, response, and reporting. This model is especially useful for small to mid-sized businesses that need strong security but don’t have the resources to run their own SOC.
SOCaaS includes tools and services like SIEM, threat detection, incident response, and 24/7 monitoring. It helps businesses meet compliance requirements, respond to alerts faster, and improve their overall security posture. By using a SOCaaS provider, you can scale your security operations without hiring a full team of analysts or investing in expensive infrastructure.
6 common mistakes to avoid when choosing SOC as a service
Choosing the right SOCaaS provider can be tricky. Here are six common mistakes businesses make—and how to avoid them.
Mistake #1: Ignoring the scope of SOCaaS
Some businesses think SOCaaS is just monitoring. In reality, it should include threat detection, incident response, and ongoing support. Make sure the provider offers a full range of services.
Mistake #2: Overlooking integration with existing tools
Your SOCaaS solution should work with your current systems. If it doesn’t integrate with your SIEM, endpoint protection, or network tools, you’ll face gaps in visibility.
Mistake #3: Choosing based on price alone
Low-cost providers might not offer the depth of service you need. Look at the provider’s experience, technology stack, and response capabilities—not just the price tag.
Mistake #4: Not checking compliance support
If your business needs to meet specific compliance standards, your SOCaaS provider must support those frameworks. Always ask how they help with audits and reporting.
Mistake #5: Failing to define alert priorities
Too many alerts can overwhelm your team. A good provider will help you filter and prioritise alerts so you can focus on real threats.
Mistake #6: Assuming all SOCaaS providers are the same
Each provider has different strengths. Some focus on detection and response, while others offer broader security services. Choose one that fits your business needs.
Key benefits of using SOC as a service
SOCaaS offers several advantages for growing businesses:
- 24/7 monitoring and threat detection without hiring a full-time team
- Faster response to cyber threats through expert-led incident handling
- Improved compliance with industry regulations and audit readiness
- Scalable security that grows with your business
- Access to advanced tools like SIEM and machine learning analytics
- Reduced costs compared to building an in-house SOC
Why managed SOC is better than building in-house
Running an in-house SOC requires hiring skilled analysts, buying expensive tools, and maintaining operations around the clock. For most small to mid-sized companies, this isn’t practical.
A managed SOC gives you access to expert security analysts, modern tools, and proven processes. It also allows you to focus on your core business while your provider handles threat detection and response. With a managed service, you get consistent protection without the overhead.
How to choose the right SOCaaS provider
Finding the right SOCaaS provider is critical. Here’s what to look for.
Step #1: Evaluate their detection and response capabilities
Your provider should offer more than just alerts. Look for services that include real-time detection, threat hunting, and incident response.
Step #2: Check their compliance support
Make sure the provider understands your industry’s compliance requirements. They should help with reporting, audits, and maintaining your security posture.
Step #3: Review their technology stack
Ask what tools they use—like SIEM, endpoint monitoring, and threat intelligence platforms. These tools should integrate with your existing security setup.
Step #4: Understand their analyst support
Find out who’s watching your systems. A strong SOCaaS provider will have experienced analysts who can investigate and respond to alerts quickly.
Step #5: Ask about customisation
Your business is unique. The provider should tailor their services to your needs, not just offer a one-size-fits-all package.
Step #6: Confirm service level agreements (SLAs)
SLAs define how fast the provider will respond to incidents. Make sure their guarantees meet your business expectations.
Step #7: Look for proven experience
Choose a provider with a track record of success. Ask for case studies or references from similar businesses.
Getting started with SOCaaS: What to consider
Before you sign up, assess your current security setup. Identify gaps in detection, response, and compliance. Then, set clear goals for what you want from a SOCaaS provider.
Work with your internal IT team to define roles and responsibilities. Decide what to keep in-house and what to outsource. A good provider will help you map out a transition plan and ensure a smooth onboarding process.
Best practices for implementing SOC as a service
To get the most from SOCaaS, follow these best practices:
- Define clear security goals and success metrics
- Choose a provider that aligns with your business size and industry
- Ensure integration with your existing tools and systems
- Set up regular reporting and review cycles
- Train your internal team on how to work with the SOCaaS provider
- Stay involved in key decisions and incident reviews
These steps will help you build a strong partnership and improve your overall security.
How Serveline can help with SOC as a service
Are you a business with 20 to 120 employees looking for a better way to manage cybersecurity? If you're growing and need reliable protection without the cost of building an in-house SOC, we can help.
At Serveline, we offer SOC as a service designed for businesses like yours. Our team of security experts monitors your systems 24/7, responds to threats, and helps you stay compliant. Contact us today to find out how we can strengthen your security posture.
Frequently asked questions
What is SOCaaS and how does it work?
SOCaaS is a managed service where a third-party provider monitors your systems for threats. It includes tools like SIEM, threat intelligence, and incident response. Instead of building your own security operations center, you outsource it to experts.
This service helps you detect cyber threats, respond to incidents, and meet compliance requirements. It’s ideal for businesses that need strong security without hiring a full in-house team.
How does SOC as a service help with compliance?
SOC as a service helps you meet compliance standards by providing detailed reporting, audit support, and continuous monitoring. Providers often align with frameworks like ISO 27001 or GDPR.
They also help you track security events, manage alerts, and maintain a strong security posture. This makes it easier to pass audits and avoid penalties.
Can I keep some security tasks in-house with SOCaaS?
Yes, many businesses choose a hybrid model. You can keep certain tasks in-house, like endpoint management or policy setting, while outsourcing detection and response.
This approach gives you flexibility and control. It also lets your internal team focus on strategic work while the SOCaaS provider handles day-to-day monitoring.
What’s the difference between SOCaaS and MDR?
SOCaaS covers a wide range of services, including monitoring, alerting, and compliance. MDR (managed detection and response) focuses more on active threat detection and incident response.
Some providers offer both. If you need deep response capabilities, look for a SOCaaS provider that includes MDR features.
How fast do SOCaaS providers respond to threats?
Response times vary by provider, but most offer SLAs that guarantee action within minutes. Look for providers with 24/7 analyst support.
Fast response is critical to limit damage from cyber threats. Make sure your provider has clear escalation paths and response protocols.
Is cloud-based SOCaaS secure?
Yes, cloud-based SOCaaS can be very secure. Providers use encryption, access controls, and secure data centres to protect your information.
They also monitor for potential threats using machine learning and advanced analytics. Just ensure the provider meets your industry’s compliance requirements.
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